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What's new in 2021?

** 2021 Clinic Announcements
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Happy New Year everyone!
A big thanks to you all for your support in 2020. It was a year of uncertainty and constant adaptations, but we got through it together.
Poke couldn't have kept it's doors open without you.  A heartfelt thank you for your patronage, your referrals, your social media support, and making time to take care of you!


** Clinic updates & reminders
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 As we head into a new year we wanted to remind everyone of the policies and guidelines that are currently in place.

All of these are in an effort to keep Poke open to heal, a safe for all, and so everyone is on the same page with what to expect at this medical clinic.
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** Clinic Policies
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Clinic Hours at 7818 Big Sky Drive Suite 104
* Sessions by advanced appointment only.

* Main clinic hours are Monday afternoons, Tuesday mornings, Wednesday mid-day, Thursdays, and Friday mornings.

* The clinic is not open on the weekends. Any calls/emails/ texts will be returned within 24 business hours Monday- Friday.

* No walk-ins to ensure we can keep everyone social distanced in the halls and while checking out in the reception area.

*  No same day appointment will be possible.


Cancellations/ Appointment changes

The majority of our patients are in Customized Care Plans where appointment are pre-scheduled. These policies apply to both Care Plan visits, and single sessions visits.

* 24 business hours minimum notice is required to cancel or reschedule appointments.
+ ex: if your appointment is Monday at 2pm you must request a change by Friday at 2pm time to avoid penalty.
+ Note: clinic closes at 3pm on Fridays so all Monday appointments are set by that time.

* Any late changes or no shows will still be charged the full session price as that time has been reserved for you. If you have a package, one session will be deducted automatically.

* We will do our best to continue sending email/ text reminders. However it is not our responsibility to remind you of your scheduled appointments. These are courtesy only reminders.

* We have been having a rash of late cancellations lately. Please know we can no longer make any "special exceptions". The only circumstance that will be allowed is if you have covid symptoms and need to cancel. There will be no penalty any covid related cancellation.


Scheduling
* Poke often uses an outside company for text/email scheduling and reminders. This is a HIPAA compliant way to make an appointment or schedule a product pick up. Your email/text will be answered within 24 business hours of your request. (608) 820-1555

* As such please note it may not be Amanda answering your text/email so please limit correspondence to necessary appointment request only.

* If you need to speak with Amanda you will need to schedule an appointment or a tele-consult call. Medical advise will not be given over text/ email unless you've made special arrangements with Amanda to do so.

* Enzyme program: all online surveys must be submitted 24 business hours before your scheduled exam time. If not, your exam time will be re-scheduled.

* Consultations- all new patients first go through a consultation. Due to an excessive amount of no shows this service now costs $49 for 30 minutes. A credit card pre-payment is required to reserve your appointment time.


Product Inventory
* Poke keeps common digestive enzyme formulas in stock best we can.
* More individualized formulas and large retail quantities will take a bit more time to get so please keep in touch on refill times and order before you run out.
* Products can be picked up via appointment in clinic or shipped directly to you at your cost.


Retail offerings - items where no prescription or active patient status is necessary.
(Does not apply to prescription based enzyme formulas.)
* We proudly offer a general digestive enzyme product in both adult oral capsules and kids chewable tablet.
* NEW! Grape flavored marine collagen elixir for healthy Skin, Hair, and Nails.
* Varying CBD offerings
* Meal replacement shakes


Back to School!
* Amanda in now enrolled in a Doctorate program specializing in Integrative Care, as well as seeing patients.
* The bulk of the program is online or local so clinic hours won't change drastically, but you will need to plan even further in advance as appointment times will be slightly reduced.

(Dr.) Amanda will graduate with a Doctorate of Traditional Chinese Medicine in 12/2021.

Services available now:
* Stand alone Cupping sessions are now back
+ if you want to add it on to an acupuncture session please pre-schedule that for additional prep & cleaning time to be allotted

* limited Facial Rejuvenation Acupuncture appointments are now available again

* Digestive Care and Acupuncture are back in full swing in all 3 treatment rooms again

Reminder: Please remember we are a multi-room clinic which means other sessions are going on when you enter and exit the back hallway and treatment rooms.
Please be mindful of voice volume in the hallways as to not disrupt other patients in acu-nap relaxation mode.

Covid related reminders
* Masks are required for the duration of your time at Poke. If you can not comfortably rest during your treatment with a mask please ask for special accommodation. Do not remove your mask without getting permission first. This is a requirement for all.

* We do not treat patients with suspected or active covid symptoms.

* We will modify your care plan and get you necessary herbs/ enzymes shipped out to you to help depending on the situation.

* If you have been notified you have been exposed AND you have recently been in the clinic post exposure you must notify the clinic of the exposure.

* We are treating long-hauler covid patients who are no longer active cases. Acupuncture, herbs, and enzymes are all proving to be very helpful for these patient's recovery.


Travel reminders
* CDC recommends self quarantine post air travel. As such if you are traveling via plane we ask you to book your next Poke session 10 days out post travel. This ensures a safe environment for all in our clinic.
* If you get a negative covid test post air travel you can return to the clinic 7 days after traveling.



** Thanks for your continued support!
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** We are so happy to be able to stay open to keep you healthy.
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Preventive care is more important than ever these days.

Referrals are the best compliment!! Please send your friends, family members, anyone who needs care.

Follow Us on Facebook & Instagram for up to date announcements & health tips.



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